HEALTH · 4 MIN
Prescriptions and pharmacies
In short
How prescriptions are filled, generics, discount cards, mail order, refills and how a pharmacist can help.
In the US, a doctor usually sends your prescription directly to a pharmacy by computer. You then pick it up.
Filling a prescription
1
Tell the doctor's office which pharmacy you use. Big pharmacy chains, supermarkets and big-box stores all have pharmacies.
2
Wait for a text or call that it is ready. This can take from one hour to a day.
3
Go to the pharmacy counter (not the regular checkout). Give your name and date of birth.
4
The first time, show your insurance card. The pharmacy saves it.
5
Pay your share. The pharmacist offers to explain the medicine. Say yes the first time.
Generic medicines save money
A generic has the same active ingredient, strength and effect as the brand-name medicine and is approved by the FDA. It usually costs much less. Ask the doctor or pharmacist: "Is there a generic?"
When the price is too high
Ask the pharmacist: "Is there a cheaper option?" They can check another generic, a different pack size, or a 90-day supply, which often costs less per day.
Discount cards and apps: free programs that show a lower cash price at different pharmacies. They can be cheaper than your insurance copay. You usually cannot use them and your insurance at the same time for one purchase, and the amount you pay may not count toward your deductible.
Prices differ a lot between pharmacies. Call two or three, or check a discount app.
Some big stores have low-price lists for common generics.
Brand-name companies sometimes have patient assistance programs for people with low income.
Mail order
Many plans offer mail-order pharmacy for medicines you take every day. You get a 90-day supply by post, often at a lower copay. Good for long-term medicines, not for something you need today.
Refills
The label shows how many refills are left. Ask for a refill a few days before you run out.
When there are no refills left, the pharmacy can ask your doctor for a new prescription.
Your pharmacist can help for free
Pharmacists are experts in medicines. Ask them about side effects, mixing medicines, or which over-the-counter medicine fits your symptoms. Many pharmacies also give vaccines.
Buying online
Use only US pharmacies that require a prescription. The FDA's BeSafeRx page explains how to check a site. Fake online pharmacies sell unsafe medicines.
Common mistakes
Not telling the pharmacist about medicines from home. Some mix badly with new ones.
Paying full price without asking for a generic or a discount price.
Letting a long-term prescription run out before your next doctor visit.
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