PHONE AND INTERNET · 5 MIN
Getting home internet: providers, speed and real prices
In short
Find who serves your address, choose a speed, check data caps, buy or rent the router, and plan for the price going up.
In most US homes, internet is a separate bill that you set up yourself. In some apartments it is included in the rent, so ask first.
Step 1: find who serves your address
1
Open broadbandmap.fcc.gov and type your full address.
2
You see the companies that say they serve it, the type (cable, fiber, DSL, fixed wireless, satellite) and the top speeds.
3
Many addresses have only one or two real choices. This is normal in the US.
4
Ask the leasing office or neighbors which one works well in the building.
Types, from usually best to slowest: fiber (fast both ways), cable, 5G home internet (a box that uses the cell network; no cable needed), DSL (over phone lines), satellite.
Step 2: choose a speed
Speed is in Mbps (megabits per second). Download is what you receive; upload is what you send (video calls, uploads).
1 to 2 people, video calls and streaming: about 100 to 300 Mbps is usually plenty.
Big family, gaming, large uploads: 300 Mbps to 1 Gbps (1,000 Mbps).
The FCC treats 100 Mbps down and 20 Mbps up as the basic speed for "broadband".
Faster plans are often sold hard. Most homes do not need 2 Gbps.
Step 3: read the broadband label
Providers must show a broadband label (it looks like a food nutrition label) for each plan. Check:
The monthly price and whether it is an introductory (promotional) price. A plan at $50 for 12 months can go to $70 to $90 later.
Data cap: some plans charge extra if you use more than a set amount in a month (often around 1.2 terabytes). Fiber and 5G home plans often have no cap.
Fees: equipment, installation, "broadband fee", late fee.
Contract: some prices need a 1 or 2 year contract with a fee to leave early.
Step 4: the router
The modem connects to the provider; the router makes the Wi-Fi. Often they are one box.
Renting from the provider costs about $10 to $25 a month. It is easy and they replace it if it breaks.
Buying your own costs about $80 to $250 once. Check the provider's list of approved modems first. Over two years it usually costs less than renting.
Fiber and 5G home plans often include the equipment.
Step 5: order and install
1
Order online or by phone. They may run a soft credit check or ask for a deposit if you have no SSN. Ask for a no-deposit option with auto-pay.
2
Choose self-install (they mail a box; free or cheap) or a technician visit.
3
Return rented equipment when you move. Unreturned boxes are charged at full price.
Common mistakes
Not writing down when the promotional price ends. Set a reminder one month before. Calling to ask for a new deal, or saying you plan to cancel, often brings the price down.
Paying for "unlimited data" add-ons when the plan has no cap.
Keeping the default Wi-Fi password printed on the router. Change it in the provider's app.
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